FAQ

Are there professional standards for the coaching industry?

Yes, this includes a code of ethics, core competencies, accreditation processes and an International Coach Federation (industry association) that promotes the advancement of coaches. To learn more about this, click here: http://www.coachfederation.org/ICF/  Having completed hundreds of hours in coach training with Coach U and The John Maxwell Team, on top of hundreds of hours of coaching clients, I am a certified coach dedicated to continually growing my own skills. Yes, I have a coach, too!

How will I know you are the right coach for me?

You need to be selective in choosing your coach. Although I have multiple certifications, a decision to partner together goes beyond any letters I may have behind my name! In our initial conversation, we both will need to agree that a powerful coaching alliance can be had, together. So, before we both say "yes", we'll have an opportunity to explore our expectations of a successful coaching experience.

 Until then, click on my "Meet Your Coach" page to learn more about myself and my approach in coaching.

How do I get started in the coaching process?

If you are interested in beginning the coaching process, please set up an appointment using my online calendar. You will be requested to complete a "Professional Coaching Application" to be submitted at least 24 hours prior to your requested appointment time. The application must be completed prior to our first conversation. 

Why must I complete an application prior to our complimentary consultation call?

The only way clients work with me is through application. An investment of your time, energy and money in coaching is a significant commitment. On both our parts.

I choose to work with a small number of selected one-to-one clients at one time.  If you're serious about achieving your objectives and overcoming challenges that are getting in the way, I'm very happy to explore a potential coaching relationship with you to help you achieve your objectives and accelerate your success. 

Once you complete and I review your application, the purpose of our 30-minute complimentary consultation is to go through your objectives as stated on your application and to gain clarity on both sides about whether the fit between the objectives you want to meet, my services and your commitment are a terrific fit. 

What can I expect from you as my coach?

1. Be a partner in bringing out the best, the deepest, and the truest in you; helping you think beyond your current performance...to your potential;
2. Provide safety, encouragement and support; an environment in which you can relax and explore;
3. Respect the confidentiality of the agreements we make;
4. Expand your view of what is possible and promote discovery of new insights;
5. Give you input, straight feedback and operate as a sounding board;
6. Listen carefully to what you say and ask questions that increase awareness;
7. Be an on-going resource for you in accomplishing your intentions.

What if I sign up for this and decide it is not right for me? Do you have a money back guarantee?

Yes, I call it my "participate and get your money back" guarantee. If within the first month of our relationship you show up to the calls and participate fully in the coaching process, you can simply let me know this is not working for you and I will completely refund your money for any future prepaid sessions. To honor the coaching agreement and the coaching process, if you sign up and do not show up for your coaching sessions, do not do the follow up work, etc, then we will not refund your money.

SECURITY & CONFIDENTIALITY

Is this client center and my data secured and safe?

Yes! In fact, there are 3 levels of security: provided to keep your data safe and confidential:  

1. Username and password protected;
2. Verisign Security Certificate protects your data on this site; 
3. Secured pages (https://)

Is my information confidential?

Yes. This site is protected by a username/password system. You are the only one that has access to your information.

ADDITIONAL SUPPORT

Can I contact you in-between our scheduled coaching sessions?

Yes! In the event that you would like support on something that comes up in between our meetings, you can post an inquiry to the Client Log and we can have "just in time" coaching via your Private Client Website.

ACCESSING THE PRIVATE CLIENT AREA

What is the "Register Now" link and when would I use it?

If you are interested in becoming a client or beginning the coaching process, you can create your own account to access the private client area.  When you "register" I will be notified that your account has been created and will need to activate your account. This could take up to 24 hours.

How do I access your private client area and how do I log in?

Click on the Login link in the navigational menu of the website. Then enter the username and password that has been assigned to you. Don't have login information yet?  Contact me so we can get an account created for you.

I have a password that I use for most of my on-line accounts.  Can I change the password you assigned to me?

Yes. You will need to log in initially using the password I assigned to you. Once you log in, you can change your password at any time in your Client Profile page, that you find under the FORMS tab.

What if I forget or lose my password and login information?

If you simply forgot your password, you can still go to the Login page by clicking the Login link. Click on the blue link "forgot password" to the right of the "Login" button and, in the new "Forgot Password" window, enter your username and click on the "Continue" button. You will receive an email shortly with your password included.

If you misplaced both your username and password, contact me and I will forward you your information.

I’m trying to log in, but it will not accept my username or password, what do I do?

Remember that the login information is case sensitive, so enter it exactly like it was given to you. Also, type in your login credentials and DO NOT copy/paste it, as this procedure can include empty spaces, which count in a password, thus rendering incorrect. Again, if you do not remember your login credentials, you can contact me via email and I'll forward them to you.

FORMS, DOCUMENTS AND RESOURCES AVAILABLE

What makes up a "Welcome Packet" and what do I do with this?

A welcome packet consists of some basic forms, documents and resources that will help to get us started in the coaching process. By completing the information in the welcome packet, you are providing me with some helpful information, so that I know best how to support you, guide you and work together with you. It includes a "Client Profile" form, a "Goals" form and  a "Primary Focus" form.  You will also find and accept our coaching agreement. It is customary for you to complete these items prior to your intake session, our first initial coaching session after we've made the decision to begin a coaching partnership.

SCHEDULING/RESCHEDULING APPOINTMENTS

What if I need to reschedule my appointment?

It's easy. With at least a 24 hour notice, you can reschedule any appointment by using the online calendar system. Just complete the following steps:

1. Log into your Private Client Website Area.
2. Click on the Calendar Menu.
3. Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule)
4. Click on the "edit" button and change the details of the appointment to correspond with an "Available" block of time.
5. The calendar will update itself, you'll see your new appointment reflected and I will receive an email notification letting me know of the change. 

PAYING FOR THE COACHING SERVICES

How do I make payments for my coaching services?

Each month you'll receive an invoice from my practice letting you know the amount committed to for that month. You can (1) mail a check to the remit to address located right on the invoice or (2) log in to the private client area, click on the Payments Menu and pay any outstanding balances, or 3) complete a credit card pre-authorization form for your coach to process each month.

What are the various methods of payment I can use to pay for my coaching services?

Check, Cash, Waived, Barter, Credit Card (which includes Pay Pal). You can also have your coach process your payments for you each month on a credit/debit card.

• To pay by Check: simply use the "remit to" address located to the right in the body of the invoice you’ll receive monthly from my practice.
• To pay by Credit Card or Pay Pal: when you receive your monthly invoice, click on the link at the bottom of the invoice to log into the private client area and click on the Payments Menu. Here you can either enter your credit card number or Pay Pal information and my system will automatically (and securely) process your payment.
• To have your coach process your payments for you: Complete the "Credit Card Authorization" form found under the Documents section of the private client area. Once I have the authorization and billing information, I will automatically process your payments for you as outlined in the authorization form.